
This is a common problem with recurring payments, like your phone bill.Įither your payment cannot be processed, or the transaction is declined by the processor, the gateway, or your bank. The payment should reflect on the next business day. Your payment via AutoPay has been approved but is still in process of being sent out as a wire transfer. While that line is suspended, you still need to pay for all lines to avoid interruption in service. Or, you have multiple lines, and one of them got lost or stolen. You may have forgotten to pay your Cricket phone bill on time. If your Cricket service becomes inactive, it could be due to the following reasons: 1. It’s important you get to the bottom of the problem so that you can apply the appropriate solution. While you can still call 911, you can no longer connect with other people through calls, texts, or social media. Reasons Why Cricket Account Suspended For No ReasonĪ suspended Cricket account can be very frustrating, especially if you only have one phone line. Before we move on to the fixes, let us discuss in detail why your Cricket account got suspended. Either your payment is pending, or your Credit card is declined.Īnother possible reason is a system error or glitch. If this isn’t the case, then the problem may be with your automatic payment company. This can be very frustrating, especially when you never miss paying your bills.Ī missed bill payment is the most common reason your Cricket account can get suspended. You can’t also add features until service is restored. If your Cricket account is suspended, you can no longer make or receive calls and texts or use data. I didn’t miss my due date, so why is my cricket account suspended?” Note that only one credit card can be used and the total amount due for the entire account will be charged to that card.“I checked my Cricket account and saw, in red letters, that my account is inactive. It's in your best interest to make sure everyone who shares your account makes timely payments so that no one has to go without service. But, you cannot apply a payment toward a specific line. Multiple people can make one-time payments in My Account, the m圜ricket app, or with Quick Pay.
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However, the account must be paid in full each month in order to avoid service interruptions. This amount may vary each month due to existing account credits, charges or fees. The amount due each month for accounts with multiple lines includes the monthly plans and features for all lines on the account. All future billing cycles will start on the same day each month, and your due date will be the day before (see graphic above).ĭue Dates for Accounts with Multiple Lines Your new billing cycle will begin the day you pay to reactivate your service. Your due date will also change if you miss a payment and your account is suspended for any period of time. You can change your monthly payment due date by calling Customer Support at 1-800-CRICKET (1-80). Service is available until 11:59 pm CST on the 28th. In a leap year, your billing cycle begins on the 29th of February.

This means your due date will always fall on the 13th. For example, if you activate on the 14th, your billing cycle will always begin on the 14 th.To avoid service interruptions, your payment is due before your next bill cycle begins. Your billing cycle will start on the same date each month. Your first monthly billing cycle begins on the day that you activate service.Here are a few things to keep in mind when making your Cricket payment:
